Introduction to Course:
Service providers like public transport drivers, shopkeepers, Hotel Staff, Tourist Guides, etc. are an integral part of the basic infrastructure of the city and show an important image of the city to the world.
GHO has formulated a structured training programme which will be aimed at enriching service providers from unorganised sector of the society, so that they perform their day-to-day functions in a far more professional way with a renewed dedication and commitment, along with improving their personality and behaviour so that even their personal relationships also improves.
With this view we will have an improved service sector, leading to a better environment and support system for the working middle /elite class, which helps ultimately for the city to flourish.
Duration of Course:
12 hours (2 to 3 sessions)Topics to be covered:
| 1. | Personal hygiene / Grooming / Presentable Appearance Physical & Mental Health Management |
| 2. | Understanding of Relationship with Family, Wife, Children, Parents, etc. |
| 3. | Parental role for your child’s development & career Family Financial Management (Understanding of Insurance, Investments & Savings) |
| 4. | Understand /Respect / Love your Job Time Management. |
| 5. | Basic Manners of Communication & Etiquettes, Body Language Behaviour with Passengers, Customers, Tourist, Devotee / Good Service / Presentable disposition / Communication Skills |
| 6. | Behaviour with Child / Aged / Ladies Customer / Passenger. Act & Laws |
| 7. | Understanding of Safe Driving / Traffic Rules / Pollution free Vehicle |
| 8. | Fire Fighting / Safety Measures First Aid Course / {Transportation of Accident Victim to Hospital / Admission Procedure} |
| 9. | City neat & clean / Swachh Bharat Sense of Belonging towards the city Keeping away from Vices |
| 10. | Awareness of Law for Common Man Eye and Ear of the Police / Vigil & Alertness, Management of Social Distancing |
| 11. | Planning for better Retired life (Preparation for change in finances / social / Mental state / Physical state / Time / etc.) |
| 12. | Topic/ Training as suggested |
Skills you gain:
Personality Development
Emotional Communication
Professional Behaviour
City Rules / Structure